R&D Collective LLC ("R&D Collective," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes what information we collect, how we use it, and the choices available to you regarding our use of your personal information.
This policy applies to information collected through our website at randdcollective.org (the "Site"), through our SMS/text messaging programs, and through other communications you have with us.
1. Information We Collect
Information You Provide
We collect information you voluntarily provide when you:
- Submit a contact form or inquiry through our Site
- Opt in to receive SMS or text messages from us
- Email us, call us, or otherwise communicate with us directly
- Engage our services or become a client
The information you may provide includes your name, email address, phone number, mailing address, and any details you include in messages to us.
Information Collected Automatically
When you visit our Site, we and our service providers may automatically collect certain technical information including IP address, browser type, device information, pages visited, referring URL, and timestamps. This information is used to operate, secure, and improve the Site.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide the services you request
- Send SMS messages and other communications you have opted in to receive
- Maintain ongoing client relationships and follow-up communication
- Improve our website, services, and client experience
- Comply with applicable legal obligations
- Protect against fraud, security incidents, and misuse
3. SMS / Text Message Program
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How You Opt In
You may opt in to receive text messages from R&D Collective LLC by:
- Texting the keyword START to 862-322-6859 after viewing a physical or digital flyer distributed by R&D Collective LLC
- Checking the SMS consent checkbox on our website contact form and submitting the form with your phone number
- Providing your phone number to us directly (in person, over email, or by phone) and confirming that you agree to receive text messages
- Replying to a text from us indicating consent to continue receiving messages
By opting in, you expressly consent to receive SMS messages from R&D Collective LLC at the phone number you provided. Consent is not a condition of any purchase or service.
Types of Messages You May Receive
Messages may include responses to your inquiries, appointment confirmations and reminders, document and transaction updates, follow-up communication, and general business correspondence related to the services or information you requested.
Message Frequency
Message frequency varies based on the nature of your engagement with us. You will not receive recurring automated marketing messages unless you have specifically opted in to such a program.
Message and Data Rates
Message and data rates may apply. These charges come from your mobile carrier, not from R&D Collective LLC. Contact your mobile carrier for details about your plan.
How to Stop Receiving Messages
You can opt out of our SMS program at any time by replying STOP to any text message you receive from us. After you send STOP, you will receive one confirmation message and will not receive further messages from that program. If you would like to opt back in, reply START or contact us to re-enroll.
Help
For help or more information about our SMS program, reply HELP to any text message from us, or contact us at the email or phone number listed in Section 9 below.
Supported Carriers
Our messages are supported by major U.S. mobile carriers, including AT&T, Verizon, T-Mobile, Sprint, Boost Mobile, U.S. Cellular, MetroPCS, Cricket, and others. Carriers are not liable for delayed or undelivered messages.
4. How We Share Your Information
We do not sell your personal information. We do not share your phone number, SMS opt-in data, or text messaging consent with any third parties for marketing or promotional purposes.
We may share information only in the following limited circumstances:
- Service Providers: With vendors who help us operate our business (such as email providers, CRM software, hosting providers, and SMS delivery services like Twilio) — bound by contract to use the information only to provide services to us
- Legal Compliance: When required by law, court order, or to protect our legal rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections
- With Your Consent: When you direct us to share information with a specific third party
5. Data Retention
We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we securely delete or anonymize it.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Choices and Rights
You may:
- Opt out of SMS messages at any time by replying STOP
- Request access to, correction of, or deletion of your personal information by contacting us using the details in Section 9
- Unsubscribe from email communications using the unsubscribe link in any email or by contacting us
Depending on your state of residence, you may have additional rights under applicable privacy law. We will respond to verifiable requests as required by applicable law.
8. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it.
9. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
R&D Collective LLC
129 Spring Street
Newton, NJ
Email: Cristian@randdcollective.org / Patrick@randdcollective.org
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Effective Date" at the top reflects the most recent version. Material changes will be communicated through our Site. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.